LogonAssist 

Never forget another password!

Frequently Asked Questions

The questions below are divided into groups:

• Installation and Requirements. What you need to run LogonAssist, and how to install it.  
• General Usage. Questions about using the product and how it works.
• Known Problems. Please check here first if you have discovered a problem.

Installation and Requirements

1. What are the software requirements for LogonAssist?
2. How do I install LogonAssist?
3. Will LogonAssist run on Windows 95?

General Usage

1. I have forgotten my master password. Can you find out what it is?
2. What encryption method does LogonAssist use?

Known Problems

1. Changes to the lower part of the Information Area are sometimes lost
2. The program just displays the opening splash screen and then stops

What are the software requirements for LogonAssist?

LogonAssist will run on any platform which supports Java release 1.4.0 or later.

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How do I install LogonAssist?

See our Installation page.

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Will LogonAssist run on Windows 95?

Yes and no, depending on which version of Java you are using. Java versions 1.4.0 and 1.4.0_01 support Windows 95, and LogonAssist should run OK with either of those. However, support for Windows 95 was withdrawn with Java version 1.4.1.

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I have forgotten my master password. Can you find out what it is?

Sadly not. LogonAssist does not store your password anywhere, and there is no way for us to find out what it is.

Have you checked that your Caps Lock button is off, and that you have entered your password exactly? All LogonAssist passwords are case sensitive (abC is different from Abc).

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What encryption method does LogonAssist use?

You might think we would be reluctant to divulge this information. However, we are confident enough in its security to say that LogonAssist uses the Tiny Encryption Algorithm. You can read more about it here.

Try it for yourself with one of these demonstrations: demo1 demo2.

(Please note that these demonstrations may not work correctly with some browsers. For best results, use Internet Explorer).

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Changes to the lower part of the Information Area are sometimes lost

Description

The first time you enter something in the lower section of the Account Information area after starting LogonAssist, it is discarded if you then click outside the lower section. Later changes are processed correctly.

Status

This is a Java bug. It has been reported to the Java vendor (Sun).

Circumvention

The problem can be avoided by tabbing to or clicking in the next field before clicking outside the Information Area. 

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The program just displays the opening splash screen and then stops.

Description

You start LogonAssist. It displays the opening splash screen and then hangs. The only way to remove it is to select it in the Task Manager and "End Task".

Status

This can happen if you are running Windows XP and are trying to use it with an account which does not have Administrator or Power User authority. We are presently looking for a more elegant solution to this problem, but in the meantime there are two possible circumventions.

Circumvention

Either

• run the program under a user id with Power User or Administrator authority

or

• update the Window registry as described below

Updating the Windows Registry

Only do this if you are confident about it. If you corrupt your registry Windows might not restart.

1. Log on to an id with Administrator privileges
2. Open regedit
3. Locate the key HKEY_LOCAL_MACHINE\SOFTWARE\JavaSoft\Prefs
4. Right-click on it and select Permissions
5. Click the Advanced button
6. Edit the Users entry to allow Set Value and Create Subkey 

 

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